Telecentro Sucursal Virtual

Manage your account quickly and easily in one place.

We welcome you to the Telecentro Virtual Branch App.

Manage your account, payments and services in one place.

With the Telecentro Virtual Branch, you can manage your Internet, Television and Telephony service with an intuitive design from your cell phone in a fast and secure way.

Within the Virtual Branch you can find the sections:

MY SERVICES

•Manage your devices for Telecentro WiFi, T-Play and T-Phone.

•Manage your WiFi network.

•Consult about your contracted services.

•Improve the conditions of your Internet and Television Plan.

•See the list of your calls made.

STORE

•Contract the Telecentre Products that we have to offer you.

•Acquire the Subscriptions that you like the most.

•Hire the Packs we have so you can enjoy both on TV and on your devices.

BILLING

•View your history and download pending and paid invoices.

•Change your payment method from cash to automatic debit with a Credit, Debit or CBU Card.

•Make your pending payments with Credit Card, Debit Card, Cash and other available means.

TECHNICAL VISITS

•Follow the status of your Technical Visit in real time.

•Manage the cancellation or reschedule a new day for your Technical Visit.

•See the history of your completed Technical Visits.

MY ACCOUNT

•Manage your personal and security data.

•Configure your fingerprint or facial recognition to log in to your account as long as your mobile device has it available.

Did you have any doubts?

Access our Help section so you can resolve all your questions.

Download the Virtual Branch App and manage your account from your cell phone.

We continue working to provide you with a better experience and service!

What's New in the Latest Version 9.10.1

Last updated on Jun 26, 2024

Actualiza la nueva versión de Sucursal Virtual con mejoras generales, nuevas funcionalidades y corrección de errores para seguir disfrutando el servicio.

Si necesitás ayuda con la app de Sucursal Virtual contactános ahora por WhatsApp wa.link/ajt4rq

Telecentro Sucursal Virtual is a virtual office platform that enables businesses to manage their operations and customer interactions remotely. It offers a comprehensive suite of tools and features designed to streamline business processes, improve efficiency, and enhance customer satisfaction.

Key Features:

* Virtual Reception: Automates the reception process, providing callers with self-service options, routing calls to the appropriate department or agent, and capturing caller information.

* Call Center: Manages incoming and outgoing calls, queues callers, monitors call performance, and provides real-time reporting.

* CRM Integration: Connects to existing CRM systems to manage customer data, track interactions, and provide personalized service.

* Ticketing System: Creates, tracks, and resolves customer support tickets, assigning them to the appropriate agents and providing status updates.

* Knowledge Base: Provides access to a searchable database of articles, FAQs, and other resources to empower customers with self-help options.

* Remote Access: Allows authorized users to access the platform from any location with an internet connection, enabling seamless collaboration and remote work.

* Security: Implements industry-standard security measures to protect customer data, including encryption, access controls, and regular security audits.

Benefits:

* Increased Efficiency: Automates routine tasks, freeing up staff to focus on higher-value activities.

* Improved Customer Service: Provides a consistent and responsive customer experience, reducing wait times and improving satisfaction.

* Enhanced Collaboration: Facilitates seamless communication and collaboration between remote teams.

* Cost Savings: Eliminates the need for physical office space and equipment, reducing overhead costs.

* Flexibility: Enables businesses to adapt to changing needs and market conditions by scaling operations up or down as required.

* Data-Driven Insights: Provides detailed analytics and reporting on key metrics, enabling businesses to make informed decisions and optimize their operations.

Applications:

Telecentro Sucursal Virtual is suitable for businesses of all sizes across various industries, including:

* Customer service and support

* Sales and marketing

* Healthcare

* Education

* Government

* Non-profit organizations

Conclusion:

Telecentro Sucursal Virtual is a powerful virtual office solution that empowers businesses to enhance their operations, improve customer experiences, and achieve greater success. Its comprehensive feature set, flexibility, and data-driven insights make it an ideal choice for businesses looking to optimize their remote work capabilities and drive growth.