Manychat

Always in touch. Chat with your subscribers everywhere.

ALWAYS IN TOUCH

Chat with your subscribers everywhere. Join a conversation and answer questions, manage subscriber data (add Tags, subscribe to Sequences, add Custom Field Values, etc.)

Please SIGN UP at manychat.com before using the application.

1. LiveChat for each your bot

Be always in touch with subscribers of each of your bots.

2. Pause Automation

Stop all bot messages while you communicate with your subscriber. As soon as you message them back, 30 minutes pause is activated and your subscriber will only receive manually sent messages from an admin for 30 minutes.

3. Assign conversation

Assign the conversation to yourself. You can track all the assignments.

What's New in the Latest Version 4.35.1

Last updated on Jul 9, 2024

Hey, Manychatters! Exciting news! We’re dedicated to enhancing the Manychat mobile app experience. Now, you can seamlessly connect Instagram to Manychat via the app. We’re eager to hear your feedback. Stay tuned for more updates and new features on the horizon!

Overview

ManyChat is a popular chatbot platform that enables businesses to create automated conversations with their customers through various messaging channels. It provides a user-friendly interface and a wide range of features, making it accessible to businesses of all sizes.

Key Features

* Automated Chatbots: Create chatbots that respond to customer inquiries, provide information, and guide them through specific processes.

* Multi-Channel Support: Integrate with popular messaging platforms like Facebook Messenger, Instagram, WhatsApp, and SMS.

* Personalized Experiences: Use customer data to personalize conversations, offer targeted recommendations, and provide a tailored experience.

* Flow Builder: Visually create complex conversation flows using a drag-and-drop interface, allowing for seamless and efficient interactions.

* Broadcast Messaging: Send bulk messages to subscribers for promotions, updates, and personalized content.

* CRM Integration: Connect with customer relationship management (CRM) systems to access customer data and provide a comprehensive view of interactions.

* Analytics and Reporting: Track chatbot performance, analyze customer behavior, and gain insights to optimize strategies.

Benefits

* Improved Customer Service: Automate routine inquiries, freeing up human agents to handle more complex issues.

* Increased Sales and Conversions: Use chatbots to engage potential customers, guide them through the sales process, and increase conversions.

* Enhanced Customer Experience: Provide 24/7 support, offer personalized recommendations, and build stronger relationships with customers.

* Reduced Costs: Automate tasks and streamline communication, reducing operational costs associated with customer support.

* Data-Driven Insights: Track chatbot interactions to understand customer behavior and make informed decisions.

Use Cases

* Lead Generation: Capture leads through chatbot interactions and qualify them based on their responses.

* E-commerce Sales: Guide customers through product recommendations, provide order status updates, and facilitate purchases.

* Customer Support: Handle common inquiries, provide troubleshooting assistance, and escalate issues to human agents when necessary.

* Marketing and Promotions: Send targeted messages to subscribers, announce promotions, and share valuable content.

* Event Management: Provide event information, answer questions, and assist with registration.

Pricing

ManyChat offers a tiered pricing structure based on the number of contacts and features included. The plans range from a free tier with limited functionality to enterprise-level plans with advanced features and support.