Servicetrac

A powerful auditing tool for the Facilities Management, Security or Cleaning.

Servicetrac is an enterprise application which requires a company registration code and a valid user account to access it. If you would like to use Servicetrac please contact Innovise Software using one of the following methods:

www.innovisesoftware.com

+44 (0)370 626 0400

Servicetrac is a service delivery application designed to provide today’s diverse and international Facilities Management professional, Security provider or Cleaning services operator with a comprehensive suite of tools. Focused on productivity and compliance the full suite includes Auditing, Service management, a Helpdesk and CRM.

Holding Microsoft Dynamics CRM at the heart of the solution, Servicetrac provides enterprise class features including security, scalability and reporting. Besides the huge potential for future development and extreme flexibility that has been injected via the collaboration with Microsoft, the new Servicetrac neatly combines an exciting set of powerful and future-proof functions into the familiar, and widely-used Servicetrac interface. Facilities Management, Security and Cleaning organisations can look forward to working with an ‘easy to use’ solution that will significantly increase efficiency; no matter how large or internationally dispersed a business is, whilst saving time and money.

Features

• Auditing & compliance

• Service Delivery

• Helpdesk

• CRM

• Dashboards

What's New in the Latest Version 23.3.678

Last updated on Jul 6, 2024

Various changes and bugfixes. Please contact support for further information

Servicetrac is a robust and feature-rich field service management software designed to streamline operations, enhance productivity, and improve customer satisfaction for businesses in various industries. It empowers organizations to efficiently manage their field workforce, optimize scheduling, track inventory, and deliver exceptional service.

Key Features:

* Work Order Management: Create, assign, and track work orders with ease. Automate work order creation based on customer requests, equipment failures, or scheduled maintenance.

* Scheduling and Dispatching: Optimize field technician schedules by considering availability, location, and skill sets. Dispatch technicians to the nearest or most qualified for each job.

* Field Mobility: Empower technicians with mobile apps that provide real-time access to work orders, customer information, and inventory levels. Allow technicians to capture data, update status, and communicate with dispatchers from the field.

* Inventory Management: Track inventory levels, including parts, tools, and equipment. Manage stock levels, replenish supplies, and prevent shortages to ensure technicians have the necessary resources.

* Customer Relationship Management (CRM): Manage customer interactions, track service history, and build strong customer relationships. Access customer information, service agreements, and billing details to provide personalized service.

* Reporting and Analytics: Generate comprehensive reports and analytics to monitor performance, identify trends, and make data-driven decisions. Track key metrics such as technician utilization, first-time fix rates, and customer satisfaction.

Benefits:

* Increased Productivity: Streamline operations and reduce administrative tasks, allowing technicians to focus on delivering high-quality service.

* Improved Scheduling: Optimize technician schedules to minimize travel time, maximize utilization, and reduce customer wait times.

* Enhanced Customer Satisfaction: Provide prompt and efficient service by assigning the right technicians to the right jobs. Track customer feedback and address issues promptly.

* Reduced Costs: Optimize inventory management, reduce unnecessary travel expenses, and improve technician efficiency to save on operational costs.

* Improved Compliance: Ensure compliance with industry regulations and customer service standards by tracking work order history, technician certifications, and customer interactions.

Industries Served:

Servicetrac is widely used in a variety of industries, including:

* HVAC and plumbing

* Electrical and construction

* Appliance repair

* IT and telecommunications

* Healthcare and medical equipment

* Manufacturing and equipment maintenance

Conclusion:

Servicetrac is an indispensable tool for businesses seeking to enhance their field service operations. With its comprehensive features, mobile capabilities, and robust reporting, Servicetrac empowers organizations to streamline processes, improve technician productivity, and deliver exceptional customer service. By leveraging Servicetrac, businesses can gain a competitive edge and drive success in their respective industries.