Ticket to Okdesk

Okdesk Ticket mobile application is your personal, advanced and easy way to interact with a service company or support 24/7.

Try it and see how simple communication with support can be!

Okdesk is a leading Help Desk system for automating service, post-sale and onsite service processes. Okdesk was developed based on the experience of 10,000+ companies from Russia, the CIS, Europe and Latin America.

Okdesk Ticket app allows you to:

- Submit tickets to support team of your service company or in-house service department on your own, if they use the Okdesk Help Desk system to automate customer support

- Avoid unnecessary clicks adding comments and tickets with help of voice recognition feature (comments and tickets will be automatically converted into text)

- Monitor the status of your tickets

- Attach files and photos of "malfunction" directly from your smartphone

- Confirm the completion of a ticket or return it for correction

- Rate the work of support team

- Be aware of all the major changes related to your ticket

We make Okdesk so that service companies and units could provide advanced world-class support!

Ticket to Okdesk is a customer service simulation game where players take on the role of a customer service representative for the fictional Okdesk company. The game simulates real-world customer service scenarios, challenging players to resolve customer inquiries efficiently and effectively.

Gameplay

Players are presented with a series of customer tickets, each representing a customer's request or issue. The tickets vary in complexity and urgency, requiring players to prioritize and respond accordingly. Players must carefully read and analyze the tickets to determine the appropriate course of action.

Customer Interactions

Customer interactions in Ticket to Okdesk are text-based, allowing players to engage with customers through dialogue. Players must choose their responses carefully to maintain customer satisfaction and resolve issues promptly. The game features a diverse cast of customers, each with unique personalities and communication styles.

Problem Solving

Resolving customer issues requires problem-solving skills and knowledge of the Okdesk products and services. Players must leverage their understanding of the company's offerings to provide accurate and helpful solutions. The game encourages players to explore different approaches to find the best outcomes for customers.

Time Management

Time management is crucial in Ticket to Okdesk. Players must balance the urgency of customer requests with the need to provide thorough and satisfactory responses. The game challenges players to prioritize tasks effectively and meet customer expectations within the allotted time frame.

Performance Evaluation

Players' performance is evaluated based on several metrics, including customer satisfaction, resolution time, and adherence to company policies. The game provides feedback and guidance to help players improve their performance and become more efficient customer service representatives.

Learning Objectives

Ticket to Okdesk serves as a valuable learning tool for aspiring customer service professionals. It provides practical experience in resolving customer inquiries, managing time effectively, and interacting with diverse customers. The game also highlights the importance of empathy, patience, and professionalism in customer service.